Topic: Stores
Microsoft Confirms Plans for First UK Store (Sep 21, 2017)
Microsoft’s retail presence is about to add another country: the UK. Microsoft confirmed plans for its first UK store after some reporting over the last couple of days about an imminent lease for property in London’s Oxford Circus area, after years of rumors and apparent attempts and failures to secure appropriate space. Microsoft has just under 90 full stores worldwide and ten or so additional kiosk-type stores in the US, with all but one of its stores in North America (most in the US, with a few in Canada and one in Puerto Rico), with just one in Australia. Apple, by contrast, has just under 500 stores globally, including over 270 in the US and 38 in the UK, which was for a very long time its second largest retail presence, eclipsed by China only in the past year or so. But Microsoft’s retail presence has in general never been nearly as successful as Apple’s, in part because it’s never had enough of its own hardware to show off there, and has to rely instead on a mishmash of first and third party gear, with store employees often poorly informed about the details of individual products. The key driver behind the stores, though, has been wanting to pull all of the products based on Microsoft’s platforms together in one place in a more compelling way than big box retailers, which tend to do a terrible job ranging and displaying premium Windows laptops in particular. Just launching a new store in a new country is therefore not really what Microsoft’s retail strategy needs – instead, it needs a rethink of its entire purpose and role in Microsoft’s broader strategy.
via TechCrunch
Apple Revamps Stores To Become Destinations and Sell Services (Apr 25, 2017)
This content requires a subscription to Tech Narratives. Subscribe now by clicking on this link, or read more about subscriptions here.
Xiaomi To Build Retail Stores and Smartphone Chips – Bloomberg / WSJ (Feb 10, 2017)
There’s a certain irony in a company which was a pioneer in its use of online retail falling back on brick and mortar stores as a way to shore up its business, but that’s what Xiaomi appears to be doing. It apparently wants to build 1000 stores in the next three years – roughly twice as many as Apple has globally, and 25 times as many as Apple has in China, by way of context. That’s a huge investment at a time when Xiaomi seems to be struggling, but physical retail is a good fit for the ecosystem of devices Xiaomi sells including both its own and its ecosystem devices for the home. Building its own chips is another big investment, and one that will likely take years to pay off – though it might establish some independence from current suppliers Qualcomm and MediaTek in the short term, the quality likely won’t be there from day one, so it’ll be interesting to see which of Xiaomi’s devices run its own chips – I’m guessing it’ll start by replacing MediaTek’s and work up from there. But it takes years to get really good in smartphone chips, and without an acquisition of existing talent here, I’m skeptical Xiaomi will do well anytime soon. Though Huawei is the local exemplar of this strategy, Apple and Samsung are still the gold standard for the make-your-own-chips strategy, and they’ve both been at it for years.
via Bloomberg (retail) and WSJ (chips)