If You Ask To Get Your Samsung Washing Machine Repaired, A Dish TV Guy Might Show Up – BuzzFeed (Mar 8, 2017)

This is a crazy story – Samsung is contracting out washing machine repairs as part of its recall to Dish TV installation technicians, those technicians in turn are trying to sell customers surround-sound systems for their living rooms while often doing a poor job actually repairing the washing machines. This looks like a combination of poor training and poor quality control on the part of both Samsung and the Dish installation contractors (who likely mostly aren’t directly employed by Dish). Imagine you have just been told that your washing machine is potentially dangerous and needs service to fix it, and then the guy who comes to fix it not only doesn’t do that well but tries to push a set of TV speakers on you. This is a terrible experience for the customer, and unfortunately in line with a long prior list of questionable customer service from Samsung over its home appliances.

via BuzzFeed

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• Samsung

• Customer service
• Recalls
• Repairs

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