Uber’s public Q&A with drivers was a disaster – The Verge (Feb 17, 2017)
Uber’s relationship with drivers has often been contentious, and it appears that even when the company is trying to “listen” to its drivers more, things often go wrong, as in this case. The big problem is that there are simply too many deep-seated frustrations and problems in Uber’s relationship with its drivers for them to be substantively addressed during such a public Q&A session, and Uber’s management should have known this. Without first establishing a level of trust and ongoing communication over a longer period of time, these occasional opportunities become venting sessions for drivers who feel like they’re not being heard, which makes them unproductive for all concerned. Uber needs to do better at really listening to its drivers regularly (something it sounds like Jeff Jones does at least try to do semi-regularly in smaller groups), but more importantly it needs to get better at actually addressing their big concerns.
via The Verge
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